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POLICIES AT NIGHTGLOW CO.

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

OUR SHIPPING POLICY

How We Do It

閣下如選用順豐速運作為送貨方式,即同意該公司關於快件派送的條款及細則。若貨品已被寄出,閣下將無法更改送貨地址。

為確保閣下的權益,如訂單發貨後一個月內仍未有收到快件,請儘快主動聯絡我們或運輸公司查詢快件狀況。

如因收方長期未取件/運輸公司無法聯絡上收方而導政快件報銷,本店將不對此承擔任何責任。

Once customers have chosen SF Express as the shipping agency, you have agreed to the company's terms and conditions. Customers will not be able to change the delivery address if the item has already been shipped.

If customers could not receive the package within a month after the order is shipped, please contact SF Express or us to check with the shipment status as soon as possible.

If customers fail to pick up the package within a reasonable time/ SF Express fails to contact the recipient of the package, The dipper will accept no responsibility for the reimbursement of delivery.

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RETURNS

The Small Print

若閣下收到商品後有任何疑慮或問題,請電郵至 night.official.glow@gmail.com
並提供姓名與訂單編號,商討退換事宜;惟貨品一經寄出不設退款。
如有任何爭議,Nightglow Co. 保留最終決定權。

If you have any concerns about the quality of the products after purchasing , please contact us via E-mail: night.official.glow@gmail.com along with the customer's name and order number to discuss return matters. However, all sales are final and no refund will be issued.

In case of any disputes, Nightglow Co. reserves the right of final decision.

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About Our Policy

Please note that your use of the Website will be deemed to mean that you have read through and agreed to accept whatever Terms and Conditions of Use prevail at the time of such usage of the Website, as implying that you agree to comply with and to be bounded by the Agreement without any reservations, modifications, additions or deletion. If you do not agree to, or cannot comply with the Agreement, you should not use the Website.

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OUR PRIVACY POLICY

Your Data is Secure

In using this Website, you may give us some of your personal data (as defined in the Personal Data (Privacy) Ordinance, Cap. 486). By using this Website, you consent with us to use your personal data in accordance with our Privacy Policy Statement (as separately contained) though you may still have certain rights in your personal data.

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